We are always on the lookout for good, accurate and reliable members to join our team.
If you have a broad vocabulary, impeccable grammar, and great typing speeds, then you are just what we need.
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Listening. You need to have a good ear for audio and be able to understand and transcribe files with poor audio quality, files where the speakers have varied accents and files where multiple speaker identification is required.
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Experience. Have previous audio transcription experience (or at least be a fast, accurate typist of at least 2 years).
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Research. You need to be able to use the internet to research names, addresses and key terms.
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Language. You need a highly developed understanding of English grammar, punctuation, spelling and syntax. You need to understand how grammar and punctuation can convey or change a speaker’s intended meaning. Active listening while typing and the ability to contextualise are important skills.
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Management. You need to be able to manage your time appropriately so that you are able to meet our very tight deadlines and balance competing priorities. You will be responsible for your own productivity and invoicing. You will take pride and ownership in your work, always striving to produce transcripts of the highest quality possible.
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Communication. You need to be an open communicator. In particular you need to be able to communicate with us in relation to your work, particularly about your ability to meet deadlines. You need to be contactable via either Phone/SMS/email/Teams.
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Computer literacy. You need to be able to type at least 60wpm min with an accuracy of 97%. You must be a confident user of information technology. This means you need to possess intermediate to advanced Microsoft Word skills. You also need to be confident in downloading, installing and setting up new software on your computer and keeping your antivirus and operating systems up to date. Your computer needs to be password protected.
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Attention to detail. You must possess the ability to ensure that consistency is generated throughout the entire document. Pay meticulous and particular attention to detail.
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Work autonomously. Even though we provide support, you must be able to comprehend and follow instructions that are given to you. You must have the ability to take the initiative when searching for information.
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Location. Be either located in New Zealand or Australia. Australian and New Zealanders who have relocated overseas are encouraged to apply.
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Privacy
YOUR PRIVACY - OUR PRIORITY
Bookiwi Transcription Services takes many measures to ensure the privacy of our clients is protected and we regularly review our systems . We are committed to providing and maintaining industry leading confidentiality and security standards.
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We comply with the Australian Privacy Principles contracted in the Privacy Act 1988 (Cth) as well as Guidelines on Privacy in the Private Health Sector issued by the Federal Privacy Commissioner under the National Health Act 1953 (Cth). You may view these at www.privacy.gov.au.
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All contractors and staff sign confidentiality agreements before the commencement of any work. If your particular industry has their own specific confidentiality agreements, then we can provide these in addition to our own.
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In addition to the confidentiality agreements, we provide our contractors and staff with 2FA logins and risk assessments.
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Security is our priority. We understand that our clients trust us with sensitive information and we take this responsibility seriously. It is our intention to deliver the highest level of web security and to continually improve our IT systems so our clients have the assurance that their confidential data is kept secure against internet-based threats.
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OUR WEBSITE and DATA
We maintain a secure website which is hosted on Australian Servers.
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FILE RETENTION
Audio files and completed transcripts are stored in our secure cloud based servers for 8 weeks solely for the purpose of quality assurance. After this time, they are permanently removed and not retrievable. If you require a longer retention time, please advise. We do not charge a fee to retrieve your audio or transcripts within this time period.
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COMPLETED FILES
We prefer to use client portals. However if that is not possible, then we will use any means requested by our client, even email.
We do have secure methods in place if you do not have your own and we are more than happy to connect you with our system. Please advise if you prefer this method.
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